Responsible Gambling at Kingmaker Casino

Our Approach to Responsible Gambling

Gambling with us is paid entertainment, like a night out or a cinema ticket. You should only stake money that you can afford to lose, and no result is ever guaranteed. Every game in our lobby, from slots to live tables, is built around chance, and nothing in our offers changes that.

Our welcome offer of 100% up to A$2,000 + 50 Free Spins is optional. If a bonus makes you feel pressured to deposit more than planned, you can skip it, and you can cancel an active bonus in your account. The live bonus terms in your account always apply. See our bonus page for the mechanics.

What we stand for

• Entertainment first: play for fun, not to recover losses.
• Player safety: account checks and protected payment handling.
• Age restrictions: adults only, verified when needed.
• Account controls: limits, breaks, closure and exclusion on request.

Kingmaker Casino Self Exclusion

Self-exclusion is a firm decision to stop playing with us for a chosen period. Once it is applied, you cannot log in, deposit or place bets, and we stop marketing messages to the address on your account. It is stronger than a short break because you cannot undo it on a whim.

What happens to your account

• Access to games and the cashier is blocked for the exclusion period.
• Promotional emails and bonus offers are stopped.
• Any active bonus balance may be forfeited, as with bonus cancellation under our terms.
• Your withdrawable cash balance can still be paid out through our withdrawal process, which takes up to 3 business days for processing, plus any delays from the payment provider.

Duration and options

Exact durations and any permanent option are confirmed by our support team when you make the request. Ask for the period that suits you, and we will tell you which options are available on your account.

How to Self Exclude from Kingmaker Casino

This is how our process works from your side:

1. Contact support. Open our 24/7 live chat or email support@kingmaker.com from the address registered on your account, and say you want to self-exclude.
2. Request the exclusion. State clearly that you want self-exclusion and not just a pause.
3. Choose a duration. Pick from the periods our team offers for your account.
4. Confirm. We may ask you to verify your identity and confirm your decision in writing.
5. Restrictions apply. We block access, stop marketing and confirm the exclusion to you.

While you are excluded, please do not try to open a new account. Duplicate accounts break our terms and defeat the purpose of your decision.

Temporary Account Breaks

If you do not want a full exclusion but need distance from the games, ask our support team for a cooling-off period. During a break your account is locked for a time you agree with us, and you cannot deposit or play.

Available break lengths are confirmed by support at the time of your request.

Deposit and Spending Controls

The simplest safety step is a budget set before you start. Our team can help you apply limits to your account, and you can check your deposit history in the cashier at any time.

Ask support which limit types and periods are active on your account. Our minimum deposit is from €10 depending on the payment method, so you never need to deposit large amounts to play.

Closing a Kingmaker Casino Account

Three options exist, and each does something different. Pick the one that matches what you need.

• Withdraw your balance before you ask for closure.
• Cancelling a bonus forfeits the bonus balance.
• Withdrawing before bonus requirements are met may void bonus eligibility.

To close your account, contact support by live chat or at support@kingmaker.com.

Underage Gambling

You must be 18 or older to register and play. We may ask for identity documents to confirm your age, and we can freeze an account until checks are finished.

• Minimum legal age: 18 years.
• Verification: we can request ID before payouts or at any time.
• Prevention: keep your devices locked and never share your login with minors.
• Use parental control software on shared family devices.

If you believe a minor has used an account, tell our support team straight away.

Signs Gambling May Be Becoming a Problem

Be honest with yourself. These patterns are common warning signs:

• Chasing losses by betting more to win money back.
• Spending beyond your budget or borrowing to play.
• Hiding how much or how often you gamble.
• Gambling that affects work, study or relationships.
• Feeling anxious, irritable or guilty after sessions.

If two or more feel familiar, take a break now and use our tools via support, or speak to someone you trust.

Getting Help

Our support team is available around the clock on live chat and at support@kingmaker.com. Tell us what you need and we will act on your request.

For free, confidential help outside our casino, players in Australia can contact Gambling Help Online (1800 858 858) or Lifeline (13 11 14). Also consider the BetStop national self-exclusion register for licensed Australian services.

• Talk to a friend or family member.
• Speak to a counsellor on a free helpline.
• Ask us for a break or exclusion at any time.

Protecting Your Account

• Never share your account with anyone.
• Use a strong, unique password.
• Turn on two-factor authentication where it is offered on your account.
• Keep your payment details private and use methods in your own name.
• Log out on shared devices.

Read how we handle your data in our privacy policy and the rules in our terms and conditions.